Antonio Usai The Customer Satisfaction in Tourist Systems

Antonio Usai The Customer Satisfaction in Tourist Systems

скачать

How is it possible to identify the needs of tourists in order to effectively target the definition of the tourism product. To determine the pattern and analysis tool more appropriate, we started from the identification of the object of general analysis, production systems, to achieve the application of the theories of customer satisfaction also used for the tourism sector! This book starts from this question, gathering requests and suggestions of the policy makers, convinced of the importance of the customer to make truly competitive its production system tourism. The case history proposed is the application of an innovative analysis model, tested and monitored for three years, from which emerge reliable data to assess the customer satisfaction of the guests of the tourism system of Sardinia, as well as obtain valuable information that can guide the definition of a competitive tourism product.

Похожие файлы

Тетради Канц-Эксмо Valentina. Дивный мир ТЕТРАДИ С ТВЕРДОЙ ОБЛОЖКОЙ

Valentina. Дивный мир ТЕТРАДИ С ТВЕРДОЙ ОБЛОЖКОЙ. Сезон: круглогодичный. ширина 18 см. глубина 2 см. высота 22 см

Gregg Hurwitz Batman: The Dark Knight Vol. 2: Cycle of Violence (The New 52)

Batman: The Dark Knight Vol. 2: Cycle of Violence (The New 52)

Умка Книга с крупными буквами Как муравьишка домой спешил, В. Бианки

Характеристики товара:• размер: 27x20 см• материал: картон• страниц: 32• возраст: 0+• обложка: твердая• цветные иллюстрации• страна...

Комментарии
  1. artworks33

    Единственное окно завешено черной перепрофилированию, как и в остальных спорах до их приезда.

  2. banquet-hall

    Спасибо)))